/* PD-470 follows the approved CRM pilot's system light/dark palette. The
   selector keeps the legacy workspace unchanged while the pilot is disabled. */
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace {
  color-scheme: inherit;
  --crm470-bg: light-dark(#eef2f7, #0b111a);
  --crm470-surface: light-dark(#ffffff, #111a27);
  --crm470-surface-muted: light-dark(#f7f9fc, #0e1722);
  --crm470-control: light-dark(#ffffff, #151f2d);
  --crm470-text: light-dark(#172033, #eef3fb);
  --crm470-muted: light-dark(#5f697b, #9aa8bb);
  --crm470-line: light-dark(#d8dfe9, #2b384c);
  --crm470-warning-text: light-dark(#7a3e00, #ffbd6f);
  --crm470-blue: #3476f3;
  --card: var(--crm470-surface);
  --line: var(--crm470-line);
  --muted: var(--crm470-muted);
  --text: var(--crm470-text);
  margin: -6px;
  padding: 10px;
  border-radius: 14px;
  background: var(--crm470-bg);
  color: var(--crm470-text);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace > .card {
  padding: 10px;
  border-color: var(--crm470-line);
  border-radius: 12px;
  background: var(--crm470-surface-muted);
  color: var(--crm470-text);
  box-shadow: 0 10px 28px light-dark(rgba(42, 55, 78, .07), rgba(0, 0, 0, .16));
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-main,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-views,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-empty {
  border-color: var(--crm470-line);
  background: var(--crm470-surface-muted);
  color: var(--crm470-text);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .customer-workspace-tabs {
  margin-bottom: 8px;
  padding: 3px;
  border-color: var(--crm470-line);
  border-radius: 9px;
  background: var(--crm470-surface-muted);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .customer-workspace-tabs button,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-tabs button {
  min-height: 31px;
  padding: 0 9px;
  color: var(--crm470-muted);
  font-size: 12px;
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .customer-workspace-tabs button.active,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-tabs button.active {
  color: light-dark(#245fc9, #9bbdff);
  background: light-dark(#ffffff, #1b2c46);
  box-shadow: inset 0 -2px var(--crm470-blue);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .ops-toolbar-surface,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-header-shell,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-block,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .ops-surface,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-kpi,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-kpi-card {
  border-color: var(--crm470-line);
  background: var(--crm470-surface);
  color: var(--crm470-text);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-search-shell {
  padding: 8px;
  border-radius: 10px;
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace input,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace select,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace textarea,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .btn-ghost {
  border-color: var(--crm470-line);
  background: var(--crm470-control);
  color: var(--crm470-text);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .ops-helper,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .muted,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .ops-page-subtitle {
  color: var(--crm470-muted);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .ops-field-label,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .ops-surface-title,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-customer-identity h1,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-customer-identity h2,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-customer-identity h3 {
  color: var(--crm470-text);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-header {
  position: sticky;
  top: 0;
  z-index: 5;
  border: 1px solid var(--crm470-line);
  border-radius: 11px 11px 0 0;
  overflow: clip;
  background: var(--crm470-surface);
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-header-shell {
  min-height: 52px;
  padding: 7px 10px;
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-tabs {
  gap: 2px;
  padding: 0 8px;
  border-top: 1px solid var(--crm470-line);
  background: var(--crm470-surface);
  scrollbar-width: none;
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-views {
  padding: 9px 0 0;
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-block,
html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace .crm-kpi-card {
  border-radius: 10px;
  box-shadow: none;
}

html[data-ui-pilot-crm-workspace="true"] .pd470-crm-workspace :focus-visible {
  outline: 3px solid light-dark(#174ea6, #8ab4ff);
  outline-offset: 2px;
}

.pd470-pilot-only { display: none; }
html[data-ui-pilot-crm-workspace="true"] .pd470-pilot-only { display: block; }
.crm-meta-form-state { padding: 14px; border: 1px dashed var(--crm470-line, var(--line)); border-radius: 10px; color: var(--crm470-muted, var(--muted)); background: var(--crm470-surface-muted, rgba(127, 127, 127, 0.06)); }
.crm-meta-form-state.is-error { color: var(--danger, #b42318); border-color: currentColor; }
.crm-meta-form-state.is-partial { margin-bottom: 10px; color: var(--crm470-warning-text, var(--warning-text, #7a3e00)); border-color: var(--warning, #e9a23b); }
.crm-meta-submissions { display: grid; gap: 10px; margin-top: 10px; }
.crm-meta-submission { border: 1px solid var(--crm470-line, var(--line)); border-radius: 12px; background: var(--crm470-surface, var(--card)); overflow: clip; }
.crm-meta-submission > summary { display: flex; justify-content: space-between; gap: 12px; padding: 12px 14px; cursor: pointer; font-weight: 700; }
.crm-meta-submission > summary span:last-child { color: var(--crm470-muted, var(--muted)); font-weight: 500; }
.crm-meta-provenance { display: flex; flex-wrap: wrap; gap: 6px; padding: 0 14px 12px; color: var(--crm470-muted, var(--muted)); font-size: 12px; }
.crm-meta-provenance span { padding: 4px 7px; border: 1px solid var(--crm470-line, var(--line)); border-radius: 999px; }
.crm-meta-submission dl { margin: 0; border-top: 1px solid var(--crm470-line, var(--line)); }
.crm-meta-answer-row { display: grid; grid-template-columns: minmax(150px, .7fr) minmax(220px, 1.3fr); gap: 12px; align-items: start; padding: 12px 14px; border-bottom: 1px solid var(--crm470-line, var(--line)); }
.crm-meta-answer-row:last-child { border-bottom: 0; }
.crm-meta-answer-row dt { font-weight: 700; }
.crm-meta-answer-row dd { display: flex; flex-wrap: wrap; gap: 6px; margin: 0; min-width: 0; }
.crm-meta-answer-value { padding: 4px 7px; border-radius: 7px; background: var(--crm470-surface-muted, rgba(127, 127, 127, 0.08)); overflow-wrap: anywhere; }
.crm-meta-answer-expand { width: 100%; }
.crm-meta-answer-expand summary { cursor: pointer; overflow-wrap: anywhere; }
.crm-meta-answer-expand div { margin-top: 6px; white-space: pre-wrap; overflow-wrap: anywhere; }
.crm-meta-partial-note { flex-basis: 100%; color: var(--crm470-warning-text, var(--warning-text, #7a3e00)); font-size: 12px; }

.pd470-crm-workspace .crm-conversation-secondary {
  padding: 0;
  overflow: clip;
}
.pd470-crm-workspace .crm-conversation-secondary-summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-height: 46px;
  padding: 11px 14px;
  cursor: pointer;
  font-weight: 700;
  list-style: none;
}
.pd470-crm-workspace .crm-conversation-secondary-summary::-webkit-details-marker { display: none; }
.pd470-crm-workspace .crm-conversation-secondary-summary::before {
  content: "▸";
  color: var(--crm470-muted, var(--muted));
  transition: transform .15s ease;
}
.pd470-crm-workspace .crm-conversation-secondary[open] > .crm-conversation-secondary-summary::before { transform: rotate(90deg); }
.pd470-crm-workspace .crm-conversation-secondary-summary > span:first-of-type { margin-right: auto; }
.pd470-crm-workspace .crm-conversation-secondary-summary .ops-helper { font-weight: 500; text-align: right; }
.pd470-crm-workspace .crm-block-inner { padding: 0 14px 14px; }
.pd470-crm-workspace .crm-conversation-context-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }

@media (max-width: 760px) {
  .pd470-crm-workspace .crm-conversation-secondary-summary { align-items: flex-start; flex-wrap: wrap; }
  .pd470-crm-workspace .crm-conversation-secondary-summary .ops-helper { flex-basis: 100%; padding-left: 20px; text-align: left; }
  .pd470-crm-workspace .crm-block-inner { padding-inline: 10px; }
  .pd470-crm-workspace .crm-conversation-context-actions > button { flex: 1 1 100%; min-height: 42px; }
  .pd470-crm-workspace .b2b-crm-customer-reply-box { position: sticky; bottom: 0; z-index: 4; }
}

@media (max-width: 760px) {
  .crm-meta-answer-row { grid-template-columns: 1fr; gap: 6px; }
  .crm-meta-submission > summary { align-items: flex-start; flex-direction: column; }
}